Agreement for Daycare & Pet Taxi Services.
By booking or using our services, you agree to the Terms & Conditions below.

1. Our Commitment

Mind My Lead is a behaviour-focused, cage-free dog daycare. We provide:

• Structured social play

• Active supervision and guidance

• Positive reinforcement to build confidence and calmness

Our goal is to support safe interactions and long-term wellbeing for your dog.

2. Eligibility to Attend Daycare

To protect all dogs, owners agree that:

• Dogs must be a minimum of 14 weeks old and 7 days after their first vaccination.

• All dogs must have a current C5 vaccination, with proof provided.

• Dogs over 6 months must be desexed.

• Dogs must be free from fleas, worms, ticks, illness, or injury.

• Owners must disclose any behavioural concerns (such as aggression, anxiety, reactivity, fear, or previous incidents).

• Dogs must arrive on lead, wearing a secure collar and ID tag.

Mind My Lead may refuse or pause attendance if a dog’s health, behaviour, or stress levels affect safety or wellbeing.

3. Behaviour, Safety & Normal Play

All dogs must complete a behavioural assessment before attending. Behaviour is monitored continually and may be reassessed at any time.

Mind My Lead is a cage-free, off-lead social environment. During normal play, dogs may:

• Wrestle or chase

• Bark or vocalise

• Bump into each other

• Experience minor nicks or scratches

We supervise, guide, and support play, but no group environment can remove all risk.

Removal for Behavioural Reasons

If a dog becomes unsuitable to attend (e.g. unsafe behaviour, aggression, extreme anxiety), we may suspend or withdraw attendance.
If prepaid sessions remain, they will be refunded minus payment processing fees.

Owners are responsible for any injury or damage caused by their dog to another dog, person, or property.

4. Health, Illness & Medication

Owners must not bring sick or injured dogs to daycare. Do not attend if your dog has:

• Vomiting or diarrhoea

• Coughing, sneezing, mucus or respiratory symptoms

• Infection, contagious illness, fever or lethargy

• Significant wounds or pain

If a dog becomes unwell or injured during care, we may:

• Provide basic first aid

• Contact your emergency contact or vet

• Seek urgent veterinary treatment without prior notice if required

💳 All veterinary and transport costs are the owner’s responsibility.

Medication

We can administer medication if:

• It is in original packaging

• It is clearly labelled

• Written instructions are provided

5. Pet Taxi Service

If using the Pet Taxi, owners agree that:

• Dogs must be ready at the scheduled time, with a secure collar available.

• Please toilet your dog before pickup.

• If we cannot safely access or collect the dog, the full fee will apply.

• Dogs may travel with other dogs and may be crated or uncrated, depending on safety requirements.

• The Pet Taxi service is only available in our catchment zone. We will cancel / refund bookings, at our discretion, if customers are outside the catchment zone.

• Owners confirm their dog is fit for travel and does not have a history of reactive or dangerous behaviour that may compromise transport safety.

• While all reasonable care is taken, owners acknowledge that transport involves inherent risks. Mind My Lead is not liable for injury, illness, or escape arising from events outside our reasonable control (including traffic incidents, sudden animal behaviour, or third-party actions).

• Mind My Lead is not responsible for damage caused to property or vehicles resulting from a dog’s behaviour during transport. Owners may be liable for repair or cleaning costs if damage occurs.

6. Drop-Off, Pick-Up & Late Fees

Drop-off: 7:30am–9:00am

Pick-up: 4:00pm–6:00pm

• Dogs must arrive on lead and under control.

• If you are running late, you must notify us.

• Only the registered owner may collect a dog unless written authorisation is provided in advance.

⏱ A $1 per minute late fee applies after 6:00pm.

Mind My Lead may refuse entry if a dog arrives outside required drop-off times.

7. Bookings & Scheduling

All daycare and Pet Taxi bookings must be made through the Mind My Lead website using our online booking system. This ensures accurate scheduling, safety capacity, and communication for all families.

Owners agree that:

• Bookings are not confirmed until submitted online and paid in full.

• Phone, text, or walk-in requests do not secure a booking without online confirmation and advance payment.

• Bookings are subject to availability and may be limited for wellbeing, size, temperament, or behavioural needs.

• Mind My Lead may adjust or refuse bookings where a dog’s wellbeing or behaviour requires modified attendance.

Changing or Cancelling a Booking

To change or cancel a booking, owners must use the online booking system.
Our standard cancellation policy applies (see Section 8).

8. Payment, Cancellation & Refunds

• Payment is required before a booking is confirmed.

• Cancellations or changes with less than 24 hours’ notice are charged at 100%.

• No-shows are charged in full.

• If a refund is applicable, the amount will be issued as a credit to your Mind My Lead account. Credits can be used toward future bookings.


• Refunds (if applicable) are returned minus bank/processing fees.

• No refunds are issued for partial days if a dog is removed for illness or behavioural reasons.

9. Privacy & Digital Use

Mind My Lead uses a secure booking system to store customer information for scheduling, safety, and communication purposes. By using our services, owners consent to the use of their information for:

• Managing bookings and daily attendance

• Contacting owners or emergency contacts

• Safety, behavioural, or medical records

• Payment processing and invoicing

• Service updates, reminders, and customer communication

We do not sell or share personal data with third parties for marketing or unrelated purposes.

Owners agree to:

• Keep contact and emergency details accurate and up to date

• Use their own online account for bookings

• Not share account access without authorisation

For the safety of dogs and staff, booking history and behaviour records may be retained even if a dog stops attending.

10. Property Damage

If your dog damages Mind My Lead property, equipment, or vehicles, owners agree to cover full repair or replacement costs.

11. Liability & Risk Acceptance

Dog social environments involve inherent risks. By using our services, owners:

• Accept all risks of injury, illness, loss, or damage to or caused by their dog.

• Release and indemnify Mind My Lead and its staff from all liability, claims, damage, or costs arising from attendance, to the fullest extent permitted by Victorian law.

• Agree they are responsible for any injury or damage caused by their dog to another animal, person, or property.

12. Photos, Video & Media

Mind My Lead may take photos or videos of dogs for:

• Safety monitoring

• Training and behaviour records

• Marketing and social media

📸 Owners who prefer their dog not to be used in marketing must notify us in writing.

13. Agreement

By booking or using Mind My Lead’s services, the owner confirms they:

✔ Have read, understood, and agreed to these Terms & Conditions


✔ Accept that Mind My Lead may update these Terms at any time

Mind My Lead — Highett, Victoria. ABN: 93 691 440 052 | info@mindmylead.com.au